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We have a team of motivated and experienced management facilitators who have worked across the full range of business sectors (e.g. Retail, NHS, Oil and Gas, Construction, Financial Services) providing development solutions for individuals and groups.
- All of our management and leadership training programmes are specifically tailored for your needs, thereby offering you maximum benefit.
- They deliver research and proven business practice which is readily understood and easy to apply in the workplace.
- We offer solutions developed to support the range of needs from those new to management, through those taking on different responsibilities and also those ascending the leadership pipeline.
We advise an early no obligation meeting with one of our instructors to ensure that the need is fully understood and is targeted to meet your business objectives. The solutions we offer are designed to match your need and therefore may include workshop style sessions, onsite work-based project work, out door activities, action learning sets or provide one to one coaching /mentoring.
Our senior consultants are CIPD qualified and can also provide facilitation for important or problematic meetings, team development for ‘intact’ teams and consultancy to support businesses undergoing change (e.g. Downsizing, restructuring, culture change).
The final solution is designed around the needs of the business, those taking part and the nature of the resources available.
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Assertiveness Skills
Attending this workshop will give you the opportunity to examine the ways in which your own behaviour and beliefs influence the way you deal with people. [Outline]
Budgeting Basics
This course is designed for busy managers and those professionals who are responsible for income or cost centres where delivering results in line with budgeted figures is expected. The course will suit managers who need to know more about finance to improve their planning, costing and budgeting skills. [Outline]
Business Writing
Success in today’s organisation is closely related to the ability to communicate ideas and messages effectively and succinctly. Poorly written correspondence can have disastrous results for your organisation and waste valuable time and resources.
By the end of this course, delegates will have developed the necessary skills to communicate ideas in a clear, concise and effective way. This course is highly practical to give delegates the opportunity to apply all the techniques covered. [Outline]
Conducting Performance Reviews
All managers responsible for conducting appraisals/PDR’s within their team. The workshop aims to highlight the key areas of the performance management process and give delegates the skills and confidence to conduct reviews for their team. [Outline]
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Customer Care
In these days of competitive advantage, the ability to deal with customers has become a crucial skill, not least because customers are becoming increasingly aware of their rights and are more willing to fight for them.
The importance of good customer care to customers, staff and ultimately to the organisation cannot be over emphasised This one day course gives you expert tips on how to deal effectively with customers, with the return on investment including results in greater job satisfaction, fewer complaints, a positive Company image and greater profits. [Outline]
Customer Service
This course is designed to enable employees to understand and demonstrate excellence in Customer Service. It is suitable for all those come into contact with internal and external customers on a regular basis i.e. everyone! [Outline]
Dealing with Disciplinary Situations
Disciplinary matters can be the cause of concern for managers at all levels. This course is suitable for all employees with managerial responsibility who may find themselves with performance issues to deal with. [Outline]
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Effective People Management
Managers often feel that they would like an opportunity to examine and practice their management skills, evaluate their style and explore ways of managing more effectively.
This course is designed for anyone newly appointed into a managerial role, or for experienced managers in need of a ‘refresher’ [Outline]
Equality and Diversity Workshop
All employees employed within an organisation which values diversity & equality. This session can be tailored for middle and senior managers. [Outline]
Equal Opportunities
This course concentrates on raising delegates’ awareness of equal opportunities issues that are becoming increasingly important in the workplace.
This course is designed for anyone who has managerial responsibility or who provides a service to clients. [Outline]
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Facilitation Skills
Facilitation is fast becoming a key skill for managers and employees alike. Effective facilitation helps groups to be more creative, and meetings to become more effective. It helps groups solve problems and design solutions that can sometimes be difficult or time consuming.
This course is designed for anyone who has a role in group decision making and problem solving. [Outline]
Finance for Non-Financial Managers
This course is designed for busy managers and those professionals who are responsible for financial matters without necessarily having a job title or qualifications to match and suits managers who need to know more about finance to improve their planning, costing and budgeting skills. [Outline]
Handling Difficult Customers
Have you already developed Customer Care skills but would like to know more about handling difficult customers? If so, this course is for you. It is designed to help you deal with aggressive people and difficult situations with confidence. [Outline]
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Interviewing Skills
This two-day course is designed to provide delegates with an understanding of the purpose, value and objectives of selection interviews. In addition they will learn to utilise sound interviewing techniques to gather accurate information, interpret information and make decisions. The course can also be delivered as a one day course using fewer 'hands-on' activities and presenting an overview on selected options. [Outline]
Keeping Cool Workshop
A practical, participative workshop designed to focus on simple tips and techniques to enable delegates to recognise and manage signs of stress. [Outline]
Leading & Building Effective Teams
All employees responsible for managing or leading teams. The workshop aims to highlight the key areas of team development and give delegates the skills and confidence to manage and build effectiveness and cohesion within their team. [Outline]
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Leading the Business
All employees responsible for managing or leading teams. The workshop aims to highlight the key areas of task development and enable delegates to identify the framework and measures to ensure their part of the business performs as expected. [Outline]
Leading Individuals
All employees responsible for managing individuals within their team. The workshop aims to highlight the key areas of performance management and give delegates the skills and confidence to manage employees within their team. [Outline]
Making Meetings More Productive
We all have to attend meetings and quite often, if we’re honest, we feel they have been a waste of time with nothing achieved. However, most meetings have the potential to be extremely productive, but their current lack of planning and preparation, poor chairing, or lack of knowledge, means this potential is never fulfilled.
This course is designed for anyone who chairs or attends meetings. [Outline]
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Management Development Programmes
Managers often find themselves in managerial positions with little time to examine their management practice and skills, evaluate their style and explore ways of managing more effectively.
Very often managers find themselves managing the ‘task’ with little time to develop the team or develop individuals.
Our management development programmes use a range of tools and models designed to raise a managers self awareness and increase management effectiveness as a result.
Each programme is tailored to the needs of the organisation and can vary from a 2 day programme to an eight day programme. [Outline]
Maximising Performance in the Workplace
This two-day workshop provides participants with a framework for defining and communicating performance standards. It gives participants a series of tried and tested tools and techniques to feedback evidence based assessment of performance designed to motivate and encourage development and growth. [Outline]
Negotiating for a Positive Outcome
The word ‘negotiation’ conjures up images of all night bargaining sessions in smoke filled rooms - a specialist activity best left to the professionals. In practice, negotiation takes place whenever two or more people get together to find a solution to conflicting interests. Negotiation is about trying to influence and persuade people and being assertive. This course takes a constructive and participative approach, stressing that negotiation should be seen as a situation requiring a solution, rather than a power struggle.
This course is designed for anyone in a managerial role who needs to influence others. [more]
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Neuro Linguistic Programming
We offer a range of bespoke Neuro Linguist Programming (NLP) workshops targeted for business.
The benefits of NLP are now becoming more widely acknowledged and can be used in all areas of business from sales, training, to improving leadership techniques. NLP can be an invaluable tool to enable the building of rapport with colleagues and customers alike and can help with goal setting and confidence building.
- Understand how different people think and why that’s important
- Increase your observation skills and learn to people read for better rapport and communication
- Enhance your communication skills
- Understand what motivates people
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An Introduction to Neuro Linguistic Programming (NLP) |
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Neuro Linguistic Programming (NLP) for Leadership |
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Selling with Neuro Linguistic Programming (NLP) |
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Presenting With Confidence
Having the confidence and skills to make presentations are valuable skills. This participative course aims to develop these skills in a non-threatening environment. [Outline]
Project Management Theory
Projects are a key aspect of all businesses. Projects cover a wide range of business areas from the development of new products, customer funded development programmes through to the implementation of business changes both large and small.
This course looks at the principles of managing successful projects considering both the techniques and methods employed and the managing of people aspects. The course is interactive with both discussion and practical exercises used to demonstrate the topics covered. Time is also allowed to consider the practical application within the delegates real work environment. [Outline]
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Recruitment and Selection
All employees responsible for facilitating business meetings/groups both formal and informal. This course aims to take the mystery out of the art of effective facilitating and build confidence in all facilitators. [Outline]
Sales Workshop
All employees who are customer facing and have responsibility for generating revenue. It gives a sound grounding for those for whom the relationship is as important as the sale itself, and enables them to build sound business relationships and grow revenue. [Outline]
Time and Priority Management
All employees responsible for managing a busy workload. The workshop aims to help delegates focus on what is important, and enable them to go home at the end of the day feeling that they have achieved something and maintained control! (as opposed to feeling that the day has controlled them) [Outline]
Train the Trainer
All employees responsible for delivering training sessions both formal and informal. The workshop focuses on both workshop design and impact of the trainer. This course aims to take the mystery out of the design and delivery of delegate centred training and build confidence in all trainers. [Outline] [back to top]
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